Compliment or Complaint | Lucan-Biddulph

If you are formally submitting a compliment or complaint, for example, about an issue that has not been resolved after speaking with staff, please use this form.

Note if you are submitting a request for a specific service such as repair to street surface, by-law or parking infractions, billing inquiries, concern related to parks & recreation facilities, water or wastewater questions, etc. please use the “Request a Service” form found at the bottom of our homepage or under Town Hall.

Your Name (first & last)

Address

City/Town

Postal Code

Email Address

Confirm email

Telephone Number

Would you like to be contacted for follow up?

Yes

Are you a... (select all that apply)?

Resident

Business Owner

Community Organizer

Vendor

Visitor/Tourist

Contractor

Type of Concern

Compliment - To acknowledge or offer thanks for excellent service, etc.

Complaint - To register concerns over a specific issue, service, etc.

Feedback/Suggestion - To provide a recommendation

Other

Which staff or departments were involved?

What type of contact or interaction did you have (select all that apply)?

Visit to Municipal Officer

Telephone Conversation

Email Exchange

Written Correspondence

On-site Inspection or Visit

Public Meeting

Site Visit by By-Law Enforcement Officer

Other

Provide details of your compliment, complaint or feedback.

Where did it happen?

When did it happen?

Who was involved? Who witnessed it?

What was said or done?

What kind of resolution are you looking for?

Please provide any corresponding documents.

One file only.
10 MB limit.
Allowed types: jpg, png, pict, pdf, doc, docx.

As an organization we are always trying to continuously improve. Do you have a suggestion for how we can improve a service or program?

Notice of Collection: The personal information collected on this form is collected under the authority of the Municipal Act and the Municipal Freedom of Information and Protection of Privacy Act. It will be used to investigate and/or follow up on the feedback you have submitted to the municipality. If you have any questions regarding this process please contact the Municipal Clerk.